Terms & Conditions

Welcome to the Coules Clothing website conditions for use. These conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these conditions please contact us by e-mail.
Access: You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Orders We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

The technical steps required to create the contract between you and us are as follows:
Need you to complete the steps here on how orders will be placed using the web site.

Conditions for orders:

1 . The product you ordered being unavailable from stock.
2. Our inability to obtain authorization for your payment.
3. The identification of a pricing or product description error.
4. You not meeting the eligibility to order criteria set out in the main Conditions of Use. The contract will be concluded in English.

PLEASE NOTE – ALL ORDERS ARE PROCESSED BETWEEN 8 AM-3.30 PM GMT MONDAY TO FRIDAY. SO YOUR ORDER MAY ROLL ON TO THE NEXT WORKING DAY FOR PROCESSING IF IT IS RECEIVED OUTSIDE OF THESE TIMES

REFUSAL OF TRANSACTION

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:

1. Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information.
2. Possess a valid credit or debit card issued by a bank acceptable to us
By making an offer to buy a Product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

PAYMENT

All prices are stated in sterling (with the option to change currency according to each individual’s preference) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges. Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account prior to dispatch of orders.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

ORDER AMENDMENTS

Unfortunately, we are unable to amend your order once it has been submitted. Please note that this includes changing the size or colour of an item, removing an item, changing the delivery address or any payment methods.

SHIPPING & RETURNS

PLEASE NOTE – ALL ORDERS ARE PROCESSED BETWEEN 8 AM-3.30 PM GMT MONDAY TO FRIDAY. SO YOUR ORDER MAY ROLL ON TO THE NEXT WORKING DAY FOR PROCESSING IF IT IS RECEIVED OUTSIDE OF THESE TIMES

REFUNDS

Items must be returned in a fully resalable condition, which means being unused with swing tags attached. We reserve the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.

You may return your purchase (or part of it) for an exchange or refund, within 14 days of receiving it by recorded delivery. Please note that we are unable to refund the original delivery charge.

SALES AND DISCOUNTS

Please note: discount codes cannot be used in conjunction with any other discount method. Only one discount code can be used per transaction.

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